About this opportunity

We now have a vacancy for a Customer Technical Services Engineer, reporting to the Customer Technical Services Manager, based in Parma (Italy).

It is everyone’s priority to work safely and to do everything possible to ensure their own safety and that of colleagues.
Your main areas of responsibilities are to provide technical assistance to specified customers so as to ensure they are fully satisfied in using Crown’s products on their processes. 

Your missions in Crown
The successful candidate will play a key role in ensuring that customer filling lines operate safely and efficiently and safeguarding the integrity of and continuing demand for our products. You ensure that the expenses involved in providing technical assistance to customers are within the specified budget. You have to do regular seam checks within the customers' plants, repair, maintain and ensure overhaul of can seaming equipment. You give provision of engineering support and run trials at the request of the customer or the business. Finally you provide advice on all areas of the can filling line to maximise production efficiency and product integrity. 
You identify opportunities to provide training for customer personnel where new equipment and technology is being installed or where it is considered that skills and facilities should be improved. 

About you:
You are a qualified engineer, with a minimum 3 years industrial experience, ideally with knowledge and experience of double seaming. You are quality and customer oriented, with a sound commercial and continuous improvement awareness. With a safety mind-set, you are a self-starter, with problem-solving, organisation and communication skills. You are IT literate and you have the ability to relate to people at all levels, both with the customers and within our own business. Experience of training delivery would be an asset. You speak fluent Italian and English. Flexibility and travelling to locations often at short notice are keys to succeed in your role.