About this opportunity

Your mission in Crown

• Manage the existing customer portfolio with a focus on quality to ensure sustainable satisfaction and long-term relationships. Maintain effective communication and coordination with relevant departments to improve processes and services.
• Monitor customer forecasts to achieve sales targets.
• Receive customer requests, evaluate them, and convert them into orders.
• Share confirmed orders with production planning and follow up on the process.
•  Execute the preparation, planning, and tracking activities to ensure orders are delivered in the requested quantity and on time.
•  Input and report monthly PSI (Production, Sales, Inventory) data based on sales forecasts.
• Monitor past sales performance and stock levels to manage supply and sales planning.
• Prepare daily, weekly, and monthly customer reports.
• Regularly follow departmental SOP (Standard Operating Procedures) and update them when necessary.
• Follow up on monthly closing processes.

Qualifications

• Bachelor's degree in Industrial Engineering, Statistics, Business Administration, or Economics (preferably).
• Minimum 3 years of experience in sales and customer service roles within international companies.
• Proficient in English (advanced level).
• Advanced proficiency in MS Office programs.
• Strong skills in data analysis and reporting.
• Customer-oriented with strong communication and follow-up abilities.
• Able to adapt to a fast-paced and dynamic work environment.
• Experience with SAP is preferred.