About this opportunity

Your work environment: We are hiring a Customer Services Administrator, based at one of our European Bevcan plants in Izmit, Kartepe/Kocaeli, in Turkey. The role directly reports to the Customer Services Supervisor.

Your mission in Crown: 

You main missions are as follows:

•    Receiving requests from customers, evaluating them and converting them into orders
•    Sharing orders with the production planning department
•    Staying in constant communication between the customer and the company, with a critical and regular follow-up and attention of the updated forecasts
•    Making and reporting monthly PSI entries according to sales forecasts
•    Preparing daily, weekly, monthly customer reports
•    Executing and following the monthly closing processes
•    Receiving customer complaints, entering them into the system and following them up according to the complaint evaluation process.
•    Following regularly the department SOP processes and update them when necessary

About you:

The successful candidate is a Business or Engineering graduate. You already have 2 years in a similar position, preferably acquired in a manufacturing environment. Excellent communication skills, both orally and written in English. You have the ability to communicate at all levels – with good presentation skills. You possess a commercial awareness, with attention to detail, a logical approach with effective decision-making/problem-solving skills. You are an effective team player, able to work under pressure to tight deadlines, with a continuous improvement mind-set. Good command of ERP (preferably JD Edwards or SAP)